Visualmee support

Help with Visualmee, the private AI image generator and photo editor for iPhone, iPad and Mac. Write to us at [email protected]. Please include your device, the app version from Settings and what happened.

Which devices are supported?

iPhone with 6 GB of memory or more, iOS 18.6 or later
iPad with 6 GB of memory or more, iPadOS 18.6 or later
Mac with Apple silicon, macOS 14 or later

Visualmee shows only the models and tools your device can run.

Restore a purchase

Open the plans screen in Visualmee and tap Restore. Use the same Apple Account you bought with. One Pro purchase works on your iPhone, iPad and Mac.

Cancel a subscription

Subscriptions are handled by Apple. Open Settings on your device, tap your name, then Subscriptions.

A model does not download

Check your connection and the storage left on your device. Visualmee shows the size before each download, and a stopped download can be started again.

Make room on your device

Each model is a one-time download of a few gigabytes. To make room, remove a model in Settings. You can download it again later.

Use Visualmee offline

After a model is downloaded, creating and editing run on your device without a connection, even in flight mode.

My device got warm

Creating pictures works the chip hard. If your device gets too warm, Visualmee stops and asks you to wait a few minutes. A cooler device is also faster.

Report a picture

Use Report on the picture in the app. It opens an e-mail draft, and nothing is sent unless you send it.